Terms of service

Terms of Service

These Terms of Service apply to your use of the Reptopia website and your purchase of products from Reptopia.

By accessing our website, browsing our store, placing an order, or purchasing a product, you agree to these Terms of Service and to our other applicable policies, including our Return and Refund Policy, Shipping Policy, Privacy Policy, and Purchase Options Cancellation Policy.

Store information

This website is operated by LINKEDALL PTY LTD, an Australian proprietary company registered in South Australia, trading as Reptopia.

Australian Company Number (ACN): 672 789 954  
Australian Business Number (ABN): 91 672 789 954

Throughout the site, the terms “we”, “us”, and “our” refer to LINKEDALL PTY LTD trading as Reptopia.

You can contact us at contact@reptopia.online.

General conditions

You agree not to use our website or products for any unlawful, unsafe, abusive, fraudulent, or unauthorised purpose.

We reserve the right to refuse service, cancel orders, restrict access, or remove content where we reasonably believe there has been fraud, misuse, payment failure, incorrect information, abusive conduct, unlawful activity, or a breach of these Terms.

Product information

We make reasonable efforts to display product information, specifications, images, prices, availability, and descriptions accurately.

However, product details may change from time to time, including specifications, packaging, included components, estimated shipping dates, certification status, and availability.

Product images are for illustration and presentation purposes. Actual products, packaging, colours, finishes, and accessories may vary slightly.

Prices and currency

Prices are shown in the currency displayed on the website or at checkout.

Prices may change without notice unless you have already placed an order and received an order confirmation.

Taxes, duties, shipping fees, customs charges, brokerage fees, and other import-related costs may apply depending on your destination country and shipping method. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Orders

When you place an order, you agree that all information you provide is accurate, complete, and current.

We may refuse, cancel, or limit an order where we reasonably believe there is a pricing error, product information error, payment issue, suspected fraud, inventory issue, shipping restriction, compliance issue, or other problem affecting our ability to fulfil the order.

If we cancel an order after payment has been made, we will refund amounts paid in accordance with applicable law and our policies.

Pre-orders

Some Reptopia products may be offered as pre-orders. A pre-order means you are reserving a product that is not yet ready to ship.

For deposit-based pre-orders, we may collect a deposit at checkout and securely store your payment method for the remaining balance. The remaining balance will be charged before shipment or in accordance with the payment schedule shown at checkout and in order communications.

Estimated shipping dates for pre-order products are estimates only. They may change due to production, quality control, logistics, customs clearance, supply chain issues, or other factors.

If we cannot ship a pre-order within the estimated timeframe, we will notify you and provide a revised estimated shipping date. If required by applicable law, or if you do not agree to a revised shipping timeline where cancellation rights apply, you may be entitled to cancel and receive a refund for amounts paid for the unshipped product.

Pre-order cancellations are handled under our Purchase Options Cancellation Policy.

Shipping and delivery

Shipping options, fees, and estimated delivery times are shown where available at checkout.

Shipping times are estimates only and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, failed delivery, additional shipping fees, or returned parcels caused by incorrect or incomplete address details supplied by the customer.

For international orders, customers are responsible for ensuring that the product can be imported into the destination country and for complying with any local import, customs, electrical, animal-care, or product-use requirements.

Returns, refunds, and product issues

Returns, refunds, replacements, damaged items, incorrect items, faulty products, and change-of-mind requests are handled under our Return and Refund Policy.

Nothing in these Terms of Service or our policies limits any rights you may have under applicable consumer protection laws.

Product use and animal care

Reptopia products are designed to support reptile enclosure setup and husbandry. They do not replace responsible animal care, species-specific research, qualified veterinary advice, or ongoing keeper supervision.

Customers are responsible for determining whether a product is suitable for their animal, species, enclosure setup, local climate, electrical environment, and husbandry requirements.

You are responsible for monitoring temperature, humidity, lighting, ventilation, hydration, animal behaviour, and overall enclosure conditions. No automated or smart enclosure system should be relied on as a complete substitute for regular human monitoring and appropriate animal care.

Electrical products and safety

Some Reptopia products may include electrical components, heating, lighting, misting, sensors, or control systems.

You must use products only in accordance with the product instructions, safety warnings, voltage requirements, installation guidance, and intended purpose.

We are not responsible for issues caused by misuse, incorrect installation, unauthorised modification, use with incompatible equipment, improper electrical setup, improper water or misting setup, physical damage after delivery, failure to follow instructions, or use outside the product’s intended purpose, unless required by applicable law.

Compliance and local requirements

Product compliance, certification, labelling, plug type, voltage compatibility, and import requirements may vary by country or region.

We make reasonable efforts to provide accurate product and compliance information, but customers remain responsible for checking whether a product is suitable and lawful for use in their location.

Website content and intellectual property

All content on this website, including product names, branding, text, images, videos, graphics, design elements, product descriptions, and layout, is owned by or licensed to LINKEDALL PTY LTD trading as Reptopia unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, sell, or use our content, branding, product images, or website materials without our prior written permission.

Third-party services

Our store is hosted on Shopify and may use third-party services for payments, shipping, analytics, marketing, customer support, apps, and other business functions.

Your use of these third-party services may be subject to their own terms, policies, and privacy practices. We are not responsible for third-party service interruptions, errors, or actions outside our reasonable control.

Errors, inaccuracies, and omissions

Occasionally, there may be information on our website or in communications that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, estimated shipping dates, or other details.

We reserve the right to correct errors, update information, or cancel orders affected by an error, subject to applicable law.

Limitation of liability

To the maximum extent permitted by law, LINKEDALL PTY LTD trading as Reptopia is not liable for indirect, incidental, special, consequential, or economic losses arising from your use of the website, purchase of products, shipping delays, product misuse, incorrect installation, animal-care decisions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Force majeure

We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including production delays, supply chain disruption, customs delays, carrier delays, natural disasters, extreme weather, labour disputes, government action, regulatory changes, war, pandemic, power or internet outages, or other events beyond our control.

Changes to these Terms

We may update these Terms of Service from time to time. The version published on our website at the time of your order or use of the website will apply, unless a later version is required by law.

Contact

If you have any questions about these Terms of Service, please contact us at contact@reptopia.online.