Shipping policy
Shipping Policy
This Shipping Policy explains how Reptopia orders are processed, shipped, and delivered.
Reptopia is operated by LINKEDALL PTY LTD, an Australian proprietary company registered in South Australia, trading as Reptopia.
Australian Company Number (ACN): 672 789 954
Australian Business Number (ABN): 91 672 789 954
Contact email: contact@reptopia.online
Shipping region
We currently ship to selected locations within the United States.
Orders are shipped from our fulfilment warehouse in US using domestic US couriers.
Shipping rates and delivery estimates
Available shipping options, shipping fees, and estimated delivery times are shown at checkout.
Our current standard shipping settings are:
- Standard shipping: $10.00 for orders below $200.00
- Free standard shipping: for orders $200.00 and above
- Estimated delivery time: 3–4 business days after dispatch
Delivery times are estimates only and may vary due to courier delays, weather, peak shipping periods, address issues, or other events outside our direct control.
Pre-order shipping
Some Reptopia products may be offered as pre-orders. Pre-order products are not ready to ship immediately.
The estimated shipping date is shown on the product page and may also be included in order communications.
Pre-order inventory may need to complete production, quality control, international freight, customs clearance, and warehouse receiving before it is dispatched from our US warehouse to customers.
If there is a significant delay to the estimated shipping timeline, we will notify you by email and provide an updated estimated shipping date.
Order processing and dispatch
Once stock is available and your order is ready to ship, we will process and dispatch your order from our Texas warehouse.
You will receive a shipping confirmation email with tracking information once your order has been dispatched, where tracking is available.
Shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed delivery, returned parcels, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
If a parcel is returned to us due to an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to collect the parcel, additional shipping fees may apply.
Damaged items and glass products
Some Reptopia products include glass or fragile components. We take reasonable care in packaging products for shipment.
Please inspect your order as soon as it arrives. If your order arrives damaged, especially if glass or packaging damage is visible, please contact us as soon as possible and preferably within 48 hours of delivery at contact@reptopia.online.
Please include:
- Your order number
- Photos of the outer packaging
- Photos of the shipping label
- Photos of the damaged product
- A brief description of the issue
This helps us assess the issue and raise any courier claim promptly.
Lost or delayed parcels
If your tracking information shows that your parcel has been delayed, lost, or delivered but you have not received it, please contact us at contact@reptopia.online with your order number.
We may need to investigate the issue with the courier before offering a replacement, refund, or other resolution.
Delivery restrictions
We may be unable to deliver to certain addresses, including some PO boxes, freight forwarding addresses, remote areas, military addresses, or restricted delivery locations.
If we are unable to ship to the address provided, we will contact you to request an alternative address or arrange another suitable solution.
Taxes and duties
For orders shipped from our US warehouse to customers within the United States, import duties are generally not charged to the customer at delivery.
Sales tax, if applicable, will be calculated at checkout based on the order and shipping destination.
Changes to shipping terms
We may update our shipping options, rates, delivery regions, and delivery estimates from time to time.
Contact
If you have any questions about shipping or delivery, please contact us at contact@reptopia.online with your order number.